Returns

It may happen that you want to return your order. Perhaps because you don’t like the product or maybe there is another reason why you would not want your order. Whatever the reason, you may cancel your order up to 14 days after receipt without giving any reason.

  • 14 days reflection period, after receipt of your product.
  • After cancellation you have 14 days to return your order. The costs for return are for your own account.
  • We will refund you the purchase price within 14 days, when we have received your order back in good order.
When you use your right of withdrawal, the product with all accessories and - if reasonably possible - will be returned in its original condition and packaging. If the product is damaged or the packaging is damaged more than necessary to try the product, we can pass on this depreciation of the product to you. Please, treat the product with care and make sure that it is well packaged during a return.
 
1. Register your return
Option 1: Via your Stoov account